Política de reembolso
Return & Refund Policy
At MÖTTLY, every piece is made to order just for you. Because of this, we do not accept returns or exchanges due to sizing issues or change of mind.
We do accept claims for:
- Items that arrive damaged
- Defective products
- Printing errors or quality issues
How to request a refund or replacement: Contact us at mottlybrand@gmail.com within 30 days of delivery. Please include your order number and clear photos of the issue. Claims submitted after 30 days will not be accepted.
Resolution: Once your claim is reviewed and approved, we will send a replacement or issue a full refund — at our discretion based on the situation.
Non-refundable situations:
- Wrong size ordered by the customer
- Change of mind after purchase
- Delays caused by shipping carriers or customs
Shipping costs are non-refundable unless the error was on our part.
For any questions, contact us at mottlybrand@gmail.com or through our Contact page.